Training Duration and Overview

Training Duration

The Supervisor Training Programme at TMS Protect Ltd is structured over a period of 12 weeks, combining theoretical instruction with practical exercises. Each module is designed to be delivered in sessions lasting 2-3 hours. This guide provides an overview and breakdown of the training schedule and expectations for each module.

Programme Structure

Week 1: Role and Responsibilities of a Security Supervisor

  • Session 1: Overview of supervisory roles in security – Online
  • Session 2: Key responsibilities including oversight of security personnel, ensuring compliance with policies, and maintaining security systems.

Week 2: Module 2 – Leadership and Team Management

  • Session 1: Leadership styles and their application in security.
  • Session 2: Techniques for effective team management and motivation.

Week 3: Module 3 – Communication Skills

  • Session 1: Importance of clear and effective communication.
  • Session 2: Techniques for verbal and non-verbal communication. Methods for briefing and debriefing security personnel.

Week 4: Module 4 – Emergency Response and Health & Safety Protocols

  • Session 1: Emergency response procedures and crisis management.
  • Session 2: Health and safety protocols, legal and ethical standards in security work.

Week 5: Module 5 – Surveillance, Monitoring, and Reporting

  • Session 1: Surveillance techniques and monitoring security systems.
  • Session 2: Reporting incidents and maintaining accurate records.

Week 6: Module 6 – Risk Assessment and Management

  • Session 1: Principles of risk assessment in security.
  • Session 2: Developing and implementing risk management strategies.

Week 7: Module 7 – Conflict Management

  • Session 1: Understanding conflict in security settings.
  • Session 2: Techniques for de-escalation and conflict resolution.

Week 8: Module 8 – Legal Aspects of Security Work

  • Session 1: Legal framework governing security operations.
  • Session 2: Ethical considerations and professional conduct.

Week 9: Module 9 – Customer Service in Security

  • Session 1: Importance of customer service in security.
  • Session 2: Handling customer interactions and complaints.

Week 10: Module 10 – Continuous Improvement and Professional Development

  • Session 1: Strategies for continuous improvement in security practices.
  • Session 2: Professional development and career advancement in security.

Training Sessions

Each training session is structured to include:

  • Introduction and Objectives: Clear objectives for the session.
  • Theoretical Instruction: Presentation of concepts, policies, and procedures.
  • Practical Exercises: Role-playing, case studies, and simulations.
  • Discussion and Q&A: Review and discussion of key points.

Expectations

  • Attendance: Attendance is mandatory for all sessions. Notify your trainer in advance if you are unable to attend a session.
  • Participation: Actively participate in discussions, exercises, and practical activities.
  • Preparation: Review materials before each session and come prepared with questions and insights.

Assessment

  • Evaluation: At the end of each module, there will be an assessment to evaluate your understanding and application of the module content.
  • Feedback: Receive feedback on your performance and areas for improvement.

Conclusion

This training programme is designed to equip you with the essential skills and knowledge needed to excel in your role as a security supervisor at TMS Protect Ltd. By actively engaging in this training, you are contributing to the safety and security of our clients and premises.

Next Steps

  • Review Schedule: Familiarise yourself with the training schedule and session objectives.
  • Prepare: Review Module 1 materials and prepare for the upcoming sessions.
  • Engage Actively: Participate actively in all sessions to maximise your learning and development.